- Agent
- Westridge Mutual claims, this is Priya. How can I help you tonight?
- Customer
- Water's coming through our kitchen ceiling — I think the upstairs unit's pipe burst.
- Agent
- I'm sorry you're dealing with that. Is everyone safe, and were you able to shut off water to your unit?
- Customer
- Yes, we're okay. I shut the valve under the sink, but it's still dripping.
- Agent
- Good call. I have your policy for Daniel Reeves at 2209 Magnolia Court. Claim W-R four-one-eight is open — mitigation can arrive within two hours. I'll text photo steps and hotel options if the unit isn't livable tonight.
